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Shipping Policy

Shipping Policy

We ship within the United States only
Orders will generally be shipped same day if ordered by noon. If it's a special order and will be delayed more then 2 business days we will notify you. We ship via UPS Monday through Friday. We will make every attempt we can to have to you as quickly as possible. You can expect to receive your order in 2-6 business days depending on your location.

Tracking your order :

Our order system is updated in real time so you will automatically be emailed a tracking number as soon as your package has been filled and shipped. You can check your order status online to find out your tracking number please click the login link at the top of the page and choose order status.

My UPS tracking number is not working. What should I do?

Although you may receive the tracking number for your order it does not necessarily mean it has been shipped yet. We are on a real-tim
e shipping system and e-mail you the tracking number as soon as your package has been filled and scanned into our system. Because of this your tracking number may not track properly right away or show a invalid tracking number. This is because UPS has not yet received the package even though it has been assigned a tracking number.

If your tracking number still does not work 48 hours after receiving it please e-mail us at : questions@spaandpoolfilters.com. or fill out the contact us form located at the top of the page.
Orders cannot be canceled after the part has been shipped. We incur shipping costs on your behalf after pickup which the buyer is responsible for. Any cartridge filter (Pool or Spa) that is used or has been wet or any sign of wear and tear are not refundable or returnable.

 


 

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